Privacy Policy

Last Updated: July 3, 2025

Personal Information

When you visit the website, i automatically collects certain information about your device, including details about your browser, IP address, time zone, and some of the cookies installed on your device. Additionally, while browsing the site, i collects information about specific pages or products you view, websites or search terms that referred you to i, and your interaction with the platform. This automatically collected data is referred to as "Device Information."

i collects Device Information using the following technologies:

  • Cookies: Data files placed on your device or computer, typically containing an anonymous unique identifier. For more information about cookies and how to disable them, visit: http://www.allaboutcookies.org
  • Log Files: These track actions occurring on the site and collect data including your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.
  • Web Beacons, Tags, and Pixels: Electronic files used to record how you browse the site.

In addition, when you make or attempt to make a purchase through the i platform, we collect specific information including:

  • Full name
  • Billing address
  • Shipping address
  • Payment information (including credit card numbers)
  • Email address and phone number

This data is referred to as "Order Information."

When this Privacy Policy refers to "Personal Information," it includes both Device Information and Order Information.

Limited Use Disclosure

i's use of data received from Google APIs will comply with the Google API Services User Data Policy, including the Limited Use requirements.

How We Use Your Personal Information

i generally uses Order Information to process and fulfill orders placed through the site (including payment processing, shipping arrangement, and providing invoices and order confirmations).

Additionally, Order Information may be used for:

  • Communicating with the user
  • Screening orders for potential risk or fraud
  • Sending information or promotional content about i's services or products, where aligned with the user's preferences

i uses Device Information to help detect risks and potential fraud (particularly using the user's IP address) and more broadly to improve and optimize the site—for example, through analytics about how users browse the site and to evaluate the effectiveness of marketing campaigns.

The i platform utilizes an AI-powered recommendation system to match users with suitable therapists. When requesting to book a session, users provide a description of their situation and condition in the form of written text. These text entries are collected anonymously, without storing any identifiable personal information, and are used solely for the purpose of analyzing and improving the platform's internal algorithms.

This data is stored exclusively on i's secure servers and is not used or shared for any purposes other than therapist recommendation and service improvement.

Users may, at any time, request the deletion of this data by submitting a formal request.

Sharing Your Personal Information

i shares user Personal Information with third parties to help fulfill the purposes described above. For example, i uses Google Analytics to better understand how users interact with the site. You can learn more about how Google uses your data at:

https://www.google.com/intl/en/policies/privacy

To opt out of Google Analytics, visit:

https://tools.google.com/dlpage/gaoptout

Finally, i may share Personal Information to comply with applicable laws and regulations, respond to subpoenas or lawful requests for information, or protect the rights of i and its users.

Behavioral Advertising

As outlined above, i may use your Personal Information to deliver targeted advertising or marketing messages that may be of interest to you. For more information about how targeted advertising works, visit the Network Advertising Initiative (NAI):

http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

To opt out of targeted advertising, use the following links:

  • Facebook: https://www.facebook.com/settings/?tab=ads
  • Google: https://www.google.com/settings/ads/anonymous

You can also opt out of some services via the Digital Advertising Alliance's opt-out portal:

http://optout.aboutads.info

Do Not Track Signals

Please note that i does not change its data collection and use practices when receiving a "Do Not Track" signal from your browser.

User Rights

If you are a resident of the European Union, you have the right to access personal information held about you and to request its correction, updating, or deletion. To exercise these rights, contact i support using the information below.

Additionally, if you are an EU resident, please note that your data may be processed to fulfill contracts entered into with you (e.g., for services booked through the site) or to pursue legitimate business interests of i. Your data may also be transferred outside of Europe, including to Canada and the United States.

Data Retention

When you place an order through the i platform, your Order Information will be stored in our records unless and until you request its deletion by contacting i support.

Minors

The i platform is accessible to users of all ages.

Changes

This Privacy Policy may be updated periodically to reflect changes in our practices or for operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices, to file a complaint, or to submit a request, you may contact our support team at:

📧 support@i.healthcare

Your Privacy Matters

We are committed to protecting your personal information and being transparent about how we collect, use, and share it. If you have any questions about this Privacy Policy, please contact us.